Last updated: [2025 03 17]
1. GENERAL INFORMATION
MugiSalud (hereinafter, “the Clinic” or “we”), with registered address at Rodríguez Arias 60, ground floor, 48013 Bilbao, Spain, and contact email info@mugisalud.com, is responsible for the processing of your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).
2. PERSONAL DATA WE COLLECT
We may collect and process the following personal data:
Contact information: Name, surname, telephone number, email address.
Health data (patients only): Medical information relevant to the provision of our services.
Billing information: Address, NIF/DNI, payment method.
Browsing data: IP address, cookies, data about interaction with our website.
Health data is considered sensitive data and will therefore be treated with the highest level of security and confidentiality.
3. PURPOSE OF DATA PROCESSING
Personal data will be used for the following purposes:
Provision of healthcare services: Appointment management, diagnoses, treatments, and medical follow-up.
Customer Service and Inquiries: Respond to requests or questions made via the website, phone, or email.
Billing and administrative management: Issuing invoices and complying with legal obligations.
Marketing and communications: Sending relevant information about our services (only with your consent).
Website improvements: Use of browsing data to optimize user experience.
We will not use your personal data for purposes other than those specified without obtaining your prior consent.
4. LEGAL BASIS FOR PROCESSING
The processing of your personal data is based on:
Execution of a contract: For the provision of health services.
User consent: To receive information about promotions or newsletters.
Compliance with a legal obligation: For fiscal and administrative management.
Legitimate interest: To improve our services and ensure the security of the website.
5. DATA RETENTION
Your data will be stored for the time necessary to fulfill the purposes of the processing:
Health data: These will be retained for 5 years from the last medical service, in accordance with health regulations.
Administrative and tax data: 6 years for accounting obligations.
Contact and marketing data: Until you withdraw your consent.
Browsing data and cookies: As indicated in our Cookie Policy.
When no longer needed, the data will be securely deleted.
6. DATA SHARING WITH THIRD PARTIES
We do not sell or share your personal data with third parties except in the following cases:
Legal obligations: With public bodies or health authorities when necessary.
Service providers: Companies that help us with appointment management, web hosting, or billing (always under a confidentiality agreement).
Medical professionals: In case of necessary medical referrals with your consent.
7. YOUR RIGHTS AS A USER
As the owner of your data, you have the following rights:
Access: You can request what personal data we are processing about you.
Correction: If they are incorrect, you can ask us to correct them.
Deletion: You can request the deletion of your data when it is no longer necessary.
Limitation: You can request that we restrict the use of your data in certain cases.
Opposition: You may object to the use of your data for marketing purposes.
Portability: You can request a copy of your data in a structured format.
To exercise these rights, please contact info@mugisalud.com with your request along with a copy of your ID/NIE.
If you believe we have not processed your data correctly, you can file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
8. DATA SECURITY
We implement technical and organizational security measures to protect your personal data, including encryption, access control, and secure storage.
In the event of a security breach affecting your personal data, we will inform you in accordance with current regulations.
9. USE OF COOKIES
We use cookies on our website to improve user experience. For more details, see our Cookie Policy.
10. MODIFICATIONS TO THIS POLICY
MugiSalud reserves the right to modify this Privacy Policy to adapt it to regulatory changes or improvements in our services.
